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Frequently Asked Questions

Soalan Lazim

Everything you need to know before booking a food tour with Simply Enak.

私人定制游能处理饮食限制吗?

这是人们选择私人定制游的主要原因之一。在拼团游中,我们只能围绕现有的资源来安排行程,但在私人定制游中,我们可以完全根据您的需求来规划整条路线。素食、纯素、无麸质、清真——这些需求我们都安排过。预订时请告知我们即可。

我们应该提前多久预订私人旅游?

提前一周比较合适,提前两周更佳。我们之前曾在48小时内紧急组过团,但最好的路线需要时间来规划。对于大型团体或有特殊饮食需求的情况,越早预订越好。

在私人定制游中,我们可以更改路线吗?

一旦您完成预订,您的导游会在当天之前主动联系您,以讨论您的偏好。想要更多海鲜?少走一些路?还是想探索某个特定街区?这是您的专属之旅——我们会根据您的需求灵活调整。

如果下雨会怎么样?

行程风雨无阻。许多美食站点设有遮蔽座位。遇极端天气,我们将重新安排行程。

Do we get to meet the vendors?

That's the whole point. We take you to family-run stalls where the owner will shake your hand, show you their technique, and share the story behind their recipe. It's not a restaurant visit — it's a visit to someone's life's work.

Can children join the tour?

Absolutely. Kids under 6 join free, and our guides know how to keep them engaged. The walking pace is gentle with plenty of seating stops. Let us know ages when booking so we can prepare.

What if I have a food allergy?

Flag it when you book and we'll brief your guide. Malaysian cooking uses peanuts, shrimp paste, and soy frequently — but we know which stalls can accommodate and which to avoid. We take allergies seriously.

Is the tour suitable for solo travellers?

Very much so. Around 30% of our guests come alone. You'll be in a small group of 2-8 people, and our guides are experts at bringing everyone into the conversation. Many solo travellers tell us it's the highlight of their trip.

What's included in a private tour?

Everything on a join-in tour, plus a fully customisable route, your own dedicated guide, flexible timing, and the freedom to linger where you want. It's your evening — you set the pace.

Do you offer private tours?

Your guide will confirm the exact meeting point after booking. We always meet at a recognisable landmark — a train station exit or a well-known building — with clear directions.

What's your cancellation policy?

No stress. Message your guide and they'll adjust the route so you don't miss the best parts. We build buffer time into every tour.

Do I need to book in advance?

We recommend booking at least 24 hours ahead so we can confirm availability with our vendors.

How quickly do you respond?

We reply within 3 hours during business hours (9am-8pm Malaysia time). On WhatsApp it is usually within minutes.

如果下雨会怎么样?

行程风雨无阻。许多美食站点设有遮蔽座位。遇极端天气,我们将重新安排行程。

食物辣吗?

马来西亚食物比较辛辣,但您的向导会帮助您了解辣度等级。温和口味的菜品随时可供选择。

我可以预订私人团吗?

可以,我们为团体、家庭和企业活动提供私人定制服务。请联系我们以获得专属体验。

需要走多少路?

轻松步行约2公里,途中多次停留。适合大多数体能水平的人。

你们提供哪些饮食选择?

我们可提供素食、清真、坚果过敏及无麸质餐食。请在预订时告知我们。

旅行团多长时间?

大多数游览行程持续 3.5 到 4 小时。我们以轻松的步伐行走约 2 公里,每个停留点都有充足的座位。

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