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Whether you're booking a tour or just curious — we read every message and reply within 3 hours.
How Can We Help?
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Send us a email
For detailed plans
booking@simplyenak.com
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Common Questions
When will I receive confirmation?
We typically confirm within 3 hours during business hours (9am-8pm). For last-minute bookings (within 24 hours), we'll do our best to accommodate — just WhatsApp us directly.
What's the minimum group size for private tours?
Private tours are available for groups of 4 or more. For couples or solo travelers, join-in tours are a great option. Contact us for custom group arrangements.
What dietary options do you accommodate?
We handle vegetarian, halal, gluten-free, and most other dietary needs on our regular tours. Just tell us when booking and we'll brief every vendor on your route. We have detailed guides for [vegetarian](/tours/dietary/vegetarian/), [halal](/tours/dietary/halal/), and [gluten-free](/tours/dietary/gluten-free/) guests. A few exceptions: [vegan tours](/tours/dietary/vegan/) and certified halal require a [private or tailored tour](/tours/private-tours/) because the routes are more complex. [Message us](/contact/) and we'll figure out what works for you.
Do you offer hotel pickup?
Hotel pickup is available as an add-on for [private and tailored tours](/tours/private-tours/). For join-in tours, we meet at a central location that's easy to reach by Grab or public transport. We send detailed directions after booking, including [how to get there](/how-to-prepare/).
Is there parking near the meeting point?
Yes, there's parking near all our meeting points. We'll send you detailed directions with parking information after booking. In KL and Penang, Grab (ride-sharing) is also very convenient and affordable.
Ready when you are
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Small groups, real neighbourhoods, stories worth telling. Pick a date that works for you.