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Whether you're booking a tour or just curious, we read every message and reply within 3 hours.
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Common Questions
How quickly do you respond?
We reply within 3 hours during business hours (9am–8pm Malaysia time). On WhatsApp, it's usually within minutes.
Do I need to book in advance?
We recommend booking at least 24 hours ahead so we can confirm availability with our vendors. For last-minute requests, WhatsApp is your best bet.
Can you accommodate dietary requirements?
Vegetarian, halal and gluten-free by preference, yes. Tell us when you book and we'll pick dishes that fit. Coeliac disease and severe allergies we can't take on. Hawker stalls share woks, fryers and sauces, so we can't rule out cross-contamination.
What's your cancellation policy?
Private tours: 72+ hours = RM 50 fee only (full refund minus fee). 72–24 hours = 50% charge + RM 50 fee. Within 24 hours or no-show = full charge. Join-in tours: Same policy but 24-hour window applies.
Do you offer private tours?
Yes! Private tours are available for couples, families, and groups. Use the form above or WhatsApp us to plan a custom experience.